Elements Brands is seeking a Customer Liaison who is quite literally the voice of our brands. In this hands-on, customer-facing position, you will know all the ins and outs of our products and will use your knowledge to assist our customers with a wide variety of needs and requests. This can include everything from choosing the right product for their pup's paws to managing delivery expectations for international customers.
The ideal candidate must be well spoken, outgoing, extremely organized and have one heck of a phone voice. You will be simultaneously working across multiple online product management systems and responsible for responding to customer emails, managing Amazon requests, and answering phone calls. We will rely on you to skillfully listen to our customers, offer solutions aligned with their primary inquiry and educate and introduce them to other options.
The Customer Liaison is a key player on our Operations Team, so if this sounds like you, we can't wait to meet you!
Thank you in advance for considering this opportunity. Please follow the instructions above exactly - we expect to receive a lot of qualified candidates for this role and hope you are one of them!
About Elements Brands
At Elements Brands, we believe the rise of eCommerce has given entrepreneurs the ability to create custom-tailored products for enthusiastic communities. We own 5 different consumer products brands in industries like pet products, personal care, and household goods, and have big plans to acquire several more brands in the coming year. Since 2010, our team has amplified our brands and brought them to a wider digital audience. Our focus is digital marketing, manufacturing expertise, and global-scale logistics.
We are located in Charlotte, NC in the Lower South End neighborhood, just minutes from uptown and a short walk to breweries, restaurants, and the light rail. While we are working remotely due to the pandemic, we are excited to eventually return to the office in 2021. Even after returning to the office, we expect to offer a flexible work environment that supports some days from home and some days from the office.
“Elements Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.”